ESKADENIA Back to Business as Usual, Open


Our Valued Customers,

The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers.

We thank you for your cooperation and wish you good health.

ESKADENIA Software Team

CRM

ESKA® CRM
Customer Relationship Management Software

Good and strong customer relationships are at the heart of business success, achieved by learning more about customer needs and behaviours. The main purpose of ESKA® CRM is to help businesses use technology and human resources to gain insight into the behaviour and value of their customers.

ESKA CRM provides a complete solution for managing customer information. System features cover sales, marketing, and customer care areas, resulting in a comprehensive tool that helps achieve customer and organisation satisfaction. ESKA CRM helps enterprises provide better customer service, sell products more effectively, close deals faster, simplify marketing and sales processes, and allocate new prospective customers.

Key Features

  • User defined sales process
  • Sales team management and access authorities
  • Scheduler sales team task management and follow up
  • Structured marketing campaigns with budget vs. cost control
  • Direct link of sales leads and opportunities to the campaigns
  • After sales with user defined SLA and escalation Matrix
  • Shared document pool for sales materials
  • Controlled knowledge base area & FAQs
  • Ability to add new attributes to contact profile by the end user
  • Import/export contacts, tasks, meetings, and other operations from outlook
  • High-level of security on clients data and contacts 
  • Ability to integrate with call centre machines
  • Rich reports and dashboards
Our Customers
Our Customers
ESKA

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